FREE PDF QUIZ ORACLE 1Z0-1161-1 UNPARALLELED LATEST EXAM PASS4SURE

Free PDF Quiz Oracle 1Z0-1161-1 Unparalleled Latest Exam Pass4sure

Free PDF Quiz Oracle 1Z0-1161-1 Unparalleled Latest Exam Pass4sure

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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q46-Q51):

NEW QUESTION # 46
Which metric is used to measure the success of the Knowledge Gap to Solution OMBP?

  • A. All of the above.
  • B. Customer satisfaction ratings.
  • C. Average case resolution time.
  • D. Knowledge article accuracy.

Answer: A

Explanation:
The Knowledge Gap to Solution OMBP in Oracle Fusion Cloud CX Service aims to bridge agent knowledge gaps to resolve customer issues effectively. Its success is measured by a combination of metrics: customer satisfaction ratings, average case resolution time, and knowledge article accuracy, making "All of the above" the correct answer.
Customer Satisfaction Ratings: Reflects how well resolutions meet customer expectations, a direct outcome of effective knowledge use.
Average Case Resolution Time: Measures the efficiency of applying knowledge to close cases quickly, indicating process effectiveness.
Knowledge Article Accuracy: Ensures the solutions provided are correct, reducing rework and enhancing trust in the knowledge base.
Combined Impact: These metrics together provide a holistic view of the OMBP's success in improving service quality, speed, and accuracy.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides" and "CX Analytics FAQs," emphasizes these metrics as critical for evaluating knowledge-driven processes.


NEW QUESTION # 47
Which feature in Oracle Fusion Cloud SCM helps in assessing and approving suppliers based on compliance and performance criteria?

  • A. Cost Accounting.
  • B. Supplier Qualification Management.
  • C. Supplier Portal.
  • D. Manufacturing Execution.

Answer: B

Explanation:
Oracle Fusion Cloud Supply Chain Management (SCM) includes several features to manage supplier relationships, but Supplier Qualification Management is specifically designed to assess and approve suppliers based on compliance and performance criteria.
Functionality: This feature enables organizations to define qualification criteria (e.g., certifications, quality standards, delivery performance), collect supplier data, and evaluate it against compliance and performance benchmarks.
Process: It supports creating questionnaires, tracking responses, and generating qualification outcomes, ensuring suppliers meet regulatory and operational standards before approval.
Impact: This enhances supply chain reliability by onboarding only qualified suppliers.
Option A (Cost Accounting): Focuses on financial tracking, not supplier assessment.
Option C (Manufacturing Execution): Manages production processes, not supplier qualifications.
Option D (Supplier Portal): Facilitates supplier collaboration but lacks the evaluation depth of Qualification Management.
Per Oracle Fusion Cloud SCM documentation, such as "Supplier Management Guides," Supplier Qualification Management is the key tool for this purpose.


NEW QUESTION # 48
What is the purpose of the Adoption Center in Oracle Cloud Success Navigator?

  • A. It offers a library of case studies and success stories from existing Oracle Cloud customers.
  • B. It allows customers to explore new theme-based features and understand their innovation opportunities.
  • C. It provides a platform for customers to submit feedback and suggest new features.
  • D. It serves as a knowledge base containing FAQs and troubleshooting guides for common issues.

Answer: B

Explanation:
The Adoption Center within Oracle Cloud Success Navigator is designed to help customers maximize their use of Oracle Cloud solutions. Its primary purpose is to allow customers to explore new theme-based features and understand their innovation opportunities.
It provides curated content on new functionalities, often organized by themes (e.g., AI enhancements or process improvements).
It helps customers identify how these features can drive innovation within their specific business context, encouraging adoption and value realization.
Option B (Case Studies): While case studies may be available elsewhere, they aren't the Adoption Center's core focus.
Option C (Knowledge Base): FAQs and troubleshooting are typically handled by other support resources, not the Adoption Center.
Option D (Feedback Platform): Feedback submission exists in other Oracle tools like Cloud Customer Connect, not the Adoption Center.
Per Oracle's official documentation, such as "Oracle Cloud Applications Readiness" and "Get Started" guides, the Adoption Center is a strategic tool for feature exploration and adoption planning.


NEW QUESTION # 49
Which metric is used to measure the success of the Nurture to Opportunity OMBP?

  • A. Sales team productivity.
  • B. Number of new customer acquisitions.
  • C. Total revenue generated from the targeted opportunity.
  • D. Website traffic and engagement metrics.

Answer: C

Explanation:
The Nurture to Opportunity OMBP in Oracle Fusion Cloud CX Marketing focuses on converting nurtured leads into sales opportunities. The metric that measures its success is Total revenue generated from the targeted opportunity.
Why It Matters: Revenue ties nurturing efforts to financial outcomes, reflecting the OMBP's ability to drive profitable opportunities.
Comprehensive View: It captures the end-to-end impact, from lead nurturing to deal closure.
Option A (Acquisitions): Counts customers but ignores revenue value.
Option B (Productivity): Internal metric, not outcome-focused.
Option D (Traffic/Engagement): Intermediate metrics, not final success indicators.
Oracle Fusion CX Marketing documentation, such as "CX Analytics FAQs," emphasizes revenue as a key success metric for nurturing processes.


NEW QUESTION # 50
What is the primary function of the Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service?

  • A. To provide agents with AI/ML-powered knowledge base search tools.
  • B. To automate customer inquiries and reduce agent interaction.
  • C. To focus on agent training without resolving customer issues.
  • D. To eliminate the need for a knowledge base.

Answer: A

Explanation:
The Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service aims to empower agents to resolve issues efficiently. Its primary function is to provide agents with AI/ML-powered knowledge base search tools.
AI/ML Tools: Enable real-time, intelligent searches of the knowledge base, delivering relevant solutions instantly based on case context.
Impact: Reduces resolution time and improves accuracy, bridging the knowledge gap effectively.
Option A (No Knowledge Base): Contradicts the OMBP's reliance on knowledge resources.
Option C (Automation): Focuses on agent empowerment, not full automation.
Option D (Training Focus): Training is supplementary; resolution is the goal.
Oracle Fusion Cloud CX Service documentation, such as "Oracle AI for Fusion Applications," emphasizes AI/ML search tools for this OMBP.


NEW QUESTION # 51
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