CIS-CSM NEW LEARNING MATERIALS & CIS-CSM FREE BRAINDUMPS

CIS-CSM New Learning Materials & CIS-CSM Free Braindumps

CIS-CSM New Learning Materials & CIS-CSM Free Braindumps

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CIS-CSM Official Certification Site

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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Exam is designed to test the skills and knowledge of individuals who work with ServiceNow's Customer Service Management application. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is ideal for professionals who wish to demonstrate their expertise in the implementation of ServiceNow Customer Service Management solutions to support customer service operations.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q26-Q31):

NEW QUESTION # 26
What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?

  • A. Portal
  • B. Catalog
  • C. Web
  • D. Virtual Agent

Answer: C


NEW QUESTION # 27
What functionality is required to automatically close resolved cases if customers do not respond within a specified time?

  • A. Auto Close Resolved Cases Workflow
  • B. Auto Close Resolved Cases Scheduled Job
  • C. Auto Close Resolved Cases Business Rule
  • D. Auto Close Resolved Cases Flow Designer Flow

Answer: B


NEW QUESTION # 28
What are benefits of me Conversation History feature? (Choose two.)

  • A. Shorter calls for agents by reducing the time to search for information
  • B. Improved customer satisfaction as agents can respond to and resolve customer issues faster
  • C. Better language management by flagging key words and alerting chat managers when agents use one or more of those words
  • D. A customized admin chat toolbar with emojis for agents to use in chat messages

Answer: A,B


NEW QUESTION # 29
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)

  • A. Imported external articles appear as attachments in ServiceNow
  • B. Only applications that allow WebDAV connections can be integrated
  • C. SharePoint blocks this integration
  • D. The imported article will have the same category it had in the source knowledge base

Answer: B,D


NEW QUESTION # 30
Installing the Customer Service Management plugin activates:

  • A. Only one other plugin - Field Service Management Plugin
  • B. No other Plugins
  • C. Only two other plugins - Portal and Case Management
  • D. Many other plugins at the same time

Answer: D


NEW QUESTION # 31
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